er999 Privacy Policy

1 Introduction and Scope

er999 is an online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the personal information of users of our website er999.lat and related services.

By using our platform, you agree to the terms of this Policy. This Policy is connected to and applies together with our Terms and Conditions. We reserve the right to update this Policy as needed; we will post a notice on the site for any changes.

This Policy applies only to individuals aged 21 or older. Minors are strictly prohibited from using our platform.

2 Information We Collect

When creating an account and using services on the er999 platform, we may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history and amounts

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Site access times and browsing behaviour

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus usage records
• VIP level and rewards information

3 How We Collect Information

We collect your information in the following ways:

• Directly provided: Information you supply when registering an account, completing deposit/withdrawal forms, or contacting support.
• Automatically collected: Our servers and analytics tools automatically collect technical information when you visit the site.
• From third parties: Necessary information from authorised partners for identity verification and payment processing.
• Cookies and tracking technologies: Cookies are used to improve the site experience — details are provided in Section 8.

4 Purposes for Using Information

We use your information for the following legitimate purposes:

4.1 Account Management

Information is needed to create, verify, and securely manage your account. Identity verification ensures the security and integrity of our platform.

4.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

4.3 Providing Customer Support

Information is used to resolve your requests, complaints, and questions through 24/7 live chat and email.

4.4 Security and Fraud Prevention

Information is analysed to detect and prevent suspicious activity and to protect the integrity of the platform.

4.5 Personalised Experience

Information is used to provide relevant promotions and offers based on your gaming preferences.

4.6 Legal Compliance

Information may be used to comply with applicable laws and regulations and to respond to requests from regulatory authorities.

5 Disclosure and Sharing of Information

er999 does not sell or rent your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Payment processing partners: To payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity verification services: To authorised verification agencies to complete the KYC (Know Your Customer) process.
• Technology service providers: To trusted organisations that assist with our server hosting and platform operations — who adhere to our privacy standards.
• Legal authorities: When required as part of a court order or legal process.
• Business transfers: In the event of a company merger or acquisition — we will provide advance notice in such circumstances.

We have data processing agreements with all third-party partners to ensure the protection of your information.

6 Data Security Measures

er999 uses industry-standard security technologies and practices to keep your information secure:

6.1 Technical Security

• SSL Encryption: All data transfers between your browser and our servers are protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive information that is stored is kept in encrypted form.
• Firewall and Intrusion Detection: Our network is protected against unauthorised access.
• Two-Factor Authentication: An additional layer of protection is available for account security.

6.2 Administrative Security

• Only authorised staff have access to your personal information.
• Regular security audits and training are conducted.
• A plan is in place for a rapid response in the event of a data breach.

While we are committed to ensuring the highest level of security, no method on the internet is 100% secure. We therefore ask that you keep your account password confidential.

7 Data Retention Period

We retain your information only for as long as it is needed or legally required:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a set period for legal obligations, dispute resolution, or fraud prevention.
• Financial records: Transaction information may be retained for an extended period for legal and accounting purposes.
• Log data: Technical logs are generally retained for a limited period.

8 Cookie Policy

Cookies are small text files stored on your device. er999 uses cookies for the following purposes:

8.1 Essential Cookies

These cookies are necessary for the basic functionality of the site — such as maintaining login sessions and ensuring security. Without them the site will not function properly.

8.2 Functionality Cookies

These cookies are used to remember your preferences and settings, making your browsing experience more convenient.

8.3 Analytics Cookies

Statistical information is collected to analyse and improve site usage. This information is generally processed in aggregated and anonymous form.

You can control cookies in your browser settings. However, disabling cookies may limit some features of the site.

9 Your Rights

You have the following rights over your personal information:

9.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

9.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a set period due to legal obligations.

9.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of processing.

9.5 Data Portability

You may receive your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within 30 business days.

10 International Data Transfers

Our servers and technology partners may be located in various countries. When transferring data, we ensure that:

• The receiving country or organisation provides adequate protection.
• Internationally recognised safeguards such as data processing agreements are used.
• The level of protection for your information is not reduced under any circumstances.

11 Protection of Children and Minors

er999 is strictly for individuals aged 21 and over. We do not knowingly collect any information from minors. If we become aware that we hold information relating to a person under 18, we will immediately delete it and close the associated account.

If you believe a minor is using our platform, please notify our support team immediately.

12 Third-Party Links and Services

Our platform integrates services from payment gateways and game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These third parties have their own privacy policies that apply to your activity on their platforms.

er999 is not responsible for the privacy practices of third-party service providers. We advise you to review the privacy policy of any third-party service before using it.

13 Policy Changes and Updates

er999 may update this Privacy Policy from time to time. When changes are made:

• A clear notice will be posted on the site.
• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, you may be notified by email.

If you continue to use the platform after changes are made, you will be considered to have accepted the terms of the updated policy.